The root cause of many issues with streaming performance is due to codec issues when the video was transcoded, or other issues with frame rate or bit rate.
You should use web optimized videos in order to ensure that your videos are working well across multiple devices and browsers.
If you are having an issue with playback, please try the following:
We recommend re-uploading your video by using the two pass conversion option, which is a bit slower but produces much better results. Two-pass conversion is a helpful resource to leverage in specific situations with odd variable bit rate files and odd codecs.
You may access two pass conversion by selecting the gear icon before you upload your video:
And then check off the box for 2-pass conversion:
If that does not help, we advise you to use a free tool called Handbrake to convert your video to MP4 and optimize it for web streaming. And then once that is done re=upload it to Spotlightr. Click here for instructions on optimizing your video with Handbrake.
This will optimize your video and compress it while still maintaining high quality for web streaming. After optimizing the streaming performance should be remarkably increased.
Once that is done and you have a new video file, you can then just replace the file source of your Spotlightr video. Replacing the source of your already created Spotlightr video will keep all of the settings you already configured and you will not need to replace or change any embed codes.
In any case, if you are still having an issue or would like more help please feel free to send any problematic videos to our support team and we will optimize and upload it for you. You may upload the video to any cloud platform like Google Drive, Dropbox, WeTransfer, etc and send us a link to download it from there.